Welcome to BikeRep Europe

REVOLUTIONARY APP HANDLING ALL PROCESSES INVOLVED WHEN ASSEMBLING, SERVICING AND HANDLING COMPLAINTS
IN REGARDS TO E-BIKES AND E-KITS MADE BY PROMOVEC

WHAT IS BIKEREP EUROPE

BIKEREP EUROPE is a revolutionary app made solely to facilitate and maintain the delicate processes involved when assembling, servicing and handling complaints in regards to e-bikes and e-kits made by Promovec.

Promovec is a Danish company specializing in developing, manufacturing, distributing and servicing e-bikes.

With more than a decade long history in the e-bike business, an annual turnover of more than 12 million € and a pan-European distribution network Promovec has a lot of e-bikes on the European roads. All these e-bikes naturally need servicing and to meet and exceed our many B2B relations as well as end-users expectations.

Therefore, we have established BIKEREP EUROPE.

GET THE BIKEREP APP

If you are a distributor of Promovec's e-bikes or e-kits we encourage you
to look through the app as is - and remember should you wish to offer the software to your end-users widespread customization is possible.

CONTACT US TODAY SHOULD YOU WISH TO DISCUSS YOUR POSSIBILITIES

DOWNLOAD APP
IN GOOGLE PLAY

service hos Salling Group via Google Play

DOWNLOAD APP
IN APP STORE

service hos Salling Group via App Store

BRANDS WE COOPERATE WITH


HOW DOES BIKEREP EUROPE WORK?

At Promovec, service is an essential element in retaining and attracting our customers. An important part of our service set up is BIKEREP EUROPE. With a sophisticated app facilitating everything from customer contact, grievance description, invoicing, automated messaging and data harvesting we have streamlined and made the service process easy and intuitive for both the end-user as well as our B2B customers. Forming the backbone of the app as well as supporting all interactions is a refined network of either third-party professional service mechanics or a retailers own service staff. Whether our partners need help with setting up a service team or already have mechanics employed and want to handle all service aspect by themselves only accessing our intuitive yet immense software infrastructure BIKEREP EUROPE is the service solution which ensures optimal service processes by connecting the retailers, mechanics and end-user in the close yet effective way they have always been meant to be connected.

With BIKEREP EUROPE’S service app we have made the servicing and complaint handling process cost effective, intelligent, easy and intuitive. With our service app anyone wishing to sell e-bikes – be it major retailers, specialised e-bike stores or internet shops – now has an easy and rapid tool facilitating all service issues connected with the sales of e-bikes. The service app is automatically available to all of Promovec’s customers.

Fee to be agreed on depending on complexity of solution, volume of bikes and geography.

HOW DO YOU GET STARTED?


CONTACT BIKEREP EUROPE
And an easy and fast roll out – meeting all of your business’ needs – could quickly become a reality

Your Promovec contact person is standing by,
ready to develop an implementation plan for your business.

THE SERVICE PROCESS

WITH BIKEREP EUROPE'S SOFTWARE

The service BIKEREP EUROPE offers is app-based. The respective customer creates cases directly in BIKEREP’S app.
The case is then geographically assigned to the nearest service partner.
This will make the individual customer experience an easy, intuitive and smooth process.
And all our service partners avoid cumbersome, administrative tasks in connection with the service, complaint handling and invoicing.

 

Throughout the entire process data is harvested allowing for establishing ever increasing intelligence to your processes and services helping you to continually enhance your customers’ experiences and ultimately help your business to grow

 

BIKEREP EUROPE'S APP CAN BE DOWNLOADED

 
 

ROLL-OUT EXAMPLE

DENMARK

Having already been successfully established for one of Denmark’s largest retailers
a service network facilitating BIKEREP EUROPE’S app could relatively easy be implemented for our international customers
building on the knowledge and experience accrued during our implementation process in Denmark.

 

By establishing a service network and implementing BIKEREP EUROPE’S IT infrastructure the retailers release massive organisational potential by being enabled to focus solely on their core competences – and no longer having to spend time and energy on service.

Moreover, the individual bike mechanics are motivated by flexible work conditions and enhanced earning potential. The end-users experience fast responding service and easy communication regarding their service questions and grievances. In other words the job gets done effectively and efficiently to all parties satisfaction.